If you would like assistance when making a journey, such as help getting on or off a train, or ramps for a wheelchair, please contact Assisted Travel before you start your journey.
Select and book assistance for your journey when you buy your tickets
online on the Arriva Trains Wales website.
By visiting the
Passenger Assist website.
Call Passenger Assist between 8am and 8pm on 033 300 50 501
Textphone (For customers with hearing impairments) 08457 585 469
Through Passenger Assist, we can:
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